Orders placed at Heart Wrench Collective are usually processed within 2-3 business days and shipped via our partnered courier service. Please note that our shipping does not include weekends or holidays.

Shipping rates and delivery times will vary depending on your location and the items ordered. We currently offer both standard and expedited shipping options, the cost of which will be calculated at checkout.

Once your order is shipped, a confirmation email with tracking information will be sent to the email address provided during checkout.

At Heart Wrench Collective, we take pride in the quality and craftsmanship of our products. However, if you are not fully satisfied with your purchase, we're here to help.

You may return an item within 30 days of receiving your order. To be eligible for a return, the item must:

• Be unused and in the same condition that you received it.
• Be in the original packaging.

Please note that certain items cannot be returned due to hygiene or safety reasons. This includes but is not limited to personal care items, undergarments, swimwear, and earrings.

To initiate a return, please contact our customer service at [customer service email/phone number] with your order number and the reason for your return.

Please note that Heart Wrench Collective does not cover the return shipping costs. These costs will need to be covered by the customer. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service.

Orders can only be canceled before they are shipped. Once your order has been shipped, it cannot be canceled.

If you have any questions or concerns about your order, or our Shipping and Return policy, please feel free to contact our customer service at [customer service email/phone number].

Thank you for shopping with Heart Wrench Collective.

Please note: This policy may be updated from time to time, and the updated policy will be effective as soon as it is posted on our website.